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We have Contact Centers in Madrid and Valencia, fully equipped with the necessary technology for the complete development of telemarketing services.
Some of such equipments are:
- Avaya S8500 PABX switchboard, with a capacity of 20,000 telephone extensions, up to 15,000 simultaneous conversations, and conventional telephone systems (analog and digital) and IP Voice
- Tools for monitoring and Avaya CMS control and statistics.
- Development of own tools for verification, qualification and tracking and statistics tailored to customer requirements and service
- Intuity Voice Messaging Service for agents, by Avaya
- More than 800 teleoperator positions, fully equipped
- CTI and CRM software developed by the Grupo77 and Syscom
- Recording Systems from the prestigious firm NICE and Syscom, both high standards on recording systems.
- voice recognition unit (VRU, automated operator)
- PC with Pentium 4 and Pentium Dual Core
Marktel has a CTI Software to design and manage any outbound telemarketing campaigns: visits appointments, invitations to trade fairs and conferences, confirmation of attendance, follow up mailings, etc.., as well as inbound telemarketing and information on products or services.