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Marktel has multiple Contact Centers in Madrid and Valencia from which different telephone services and administrative (back office) services are offered, with more than 800 positions for teleoperation fully equipped.
Our communications centers are ready for a multi-channel attention.
Our goal is to provide tailored service to the client, from a small contribution to the complete development of outsourcing services. We put to your entire disposal our technology, our professionals and our experience, committing entirely with your goals, making them our own.
We apply our experience in telephone marketing in order to make their sales operations more effective, achieving optimal results.
Some of these services are:
Outbound Services
Outbound call services, provided in our Contact Centers, or in their own facilities.
- Telesales (services and products)
- Sizing study and optimization
- Management of Commercial Agendas (visits arrangements)
- Customer satisfaction survey (after-sales service)
- Customer Capture (Lead generation) and Customer Loyalty
- Announcement and invitation to events, confirmation of attendance at events
- Adequate use of cross-selling
- Customer database reactivation
- Updating and maintaining databases
- Optimizing treatment of the "Listas Frias" (Potential Clients)
- Follow-up of direct marketing actions(mailing, emailing, etc.).
- Promotions & Offers
- Market Research
- Market Studies and Research, Surveys
- Management of unpaid collection
Inbound Services and Customer Care
- Telephone Banking (full service)
- Customer Care
- Processing of claims
- After Sales Support (Help Desk, Hot Line, etc.).
- Processing of claims and accidents
- Receipt of orders (catalog sales support, web business, etc.).
- Management of register and de-register of clients
- Tickets for shows and sporting events
- Overflow, out of hours care
- Telephone Reservations
- Advice on promotions
- Public Information Services
Telemarketing Consultancy Services
We provide support services and support for the implementation of the best practices in your contact center, in order to maximize resources, increase profitability and improve the quality of your service.
- Contact Center Management
- Design of marketing strategies and objectives
- Needs analysis, study of specific requirements
- Sizing of Care Centers
- Implementation and Organization of centers
- Recruitment and Selection of Staff
Comprehensive Training & Quality Consulting
In the Continuing Training we have found the best way to proceed. Our quality system is the best way to measure customer satisfaction. We are experts in training products and services.
- Integrated training models for quality system solutions
- Specific training in customer service, telesales, customer loyalty
- Training actions aimed to customers
- Training Classrooms equipped with the latest technology
- Movement of training equipment, on-site training
- Programming adaptation plans
- Methodology of continuous training