Operations Management Whether it’s just to give a helping hand or to carry out a complete Outsourcing project, the different services rendered in the Contact Center and Back Office world are as follows:
- Customer service: information, contracts, help desk, emergency services.
- Winning over clients: programs to increase portfolio, sales, registrations and contracts of goods and services.
- Client loyalty and added value activities, cross-selling, recovering and holding onto customers.
- Credit collection management, debt recovery, administration and analysis.
- Commercial research: field work and statistics on results.
- Databases: preparation, segmentation and enrichment.
- Back Office, administrative work and document management.
Consultancy We provide support and advice on how to incorporate the best practices into your Customer Service Center. This involves having a team of expert advisers at your disposal who will help you set up and run external platforms.
- Process Optimization
- Selection Consultancy
- Training and Quality