The Group provides for a complete range of outsourcing solutions that require different levels of participation according to your needs. In this context, a large selection of programs related to the world of Consulting, Operations Management and Process Optimization are developed.
Marktel has its own Contact Center platforms in Madrid and Valencia, it has more than 1200 fully equipped and prepared work posts that provide a multichannel service. Our technology, our experience and our team of objective-focused professionals are at your disposal to get optimum results. Because delegating is valuable management.
Whether it’s just to give a helping hand or to carry out a complete Outsourcing project, the different services rendered in the Contact Center and Back Office world are as follows:
- Customer service: information, contracts, help desk, emergency services.
- Winning over clients: programs to increase portfolio, sales, registrations and contracts of goods and services.
- Client loyalty and added value activities, cross-selling, recovering and holding onto customers.
- Credit collection management, debt recovery, administration and analysis.
- Commercial research: field work and statistics on results.
- Databases: preparation, segmentation and enrichment.
- Back Office, administrative work and document management.
We provide support and advice on how to incorporate the best practices into your Customer Service Center. This involves having a team of expert advisers at your disposal who will help you set up and run external platforms.
- Process Optimization
- Selection Consultancy
- Training and Quality