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About us

Specialists in Contact Center, BPO and Outsourcing

Marktel started its activity in the world of Contact Center in year 2000. Throughout our trajectory we have diversified the portfolio and evolved to BPO, with the aim of providing comprehensive services in the field of outsourcing.


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Mission and values


We assume the responsibility to act with integrity through a honest behavior, worthy and ethic that generate confidence in our enterprise over the basis of a transparent management and the communication that we transmit to our stakeholders


We carry out our work with commitment and rigor, contributing our knowledge and experience in the services management. the Continuous training of the team helps maintain and improve our proffesionality levels


We have a proactive attitude toward the use of new technologies. We develop solutions and we boost new ideas oriented to efficiency and our client satisfaction. We adapt quickly to the changes, betting for the transformation to digital world and developing several innovation programs to support our clients in this road


Teamwork is to share knowledge, experience and effort, providing the best of each one and assuming responsibilities for achieving a common goal. It Means working with leadership and shared commitment, with methodology and flexibility within an environment that promotes mutual enrichment, where all opinions and ideas are respected and valued and where the work of each is everybody's job.


Quality understood as a culture assumed throughout the organization and concerning all its activities. Quality of services as synonym of excellence and leadership business. Quality is our best guarantee


Ability to adapt quickly and efficiently, promoting the changes towards the services improvement.


We pose challenges to improve our processes and provide more efficient services, we apply a management model oriented to measurement, analytics and continuous improvement to manage the service with the efficiency, effectiveness and productivity required. In short, we strive to understand our clients' businesses and help them overcome the goals, improving their expectations.


We act with transparency and integrity to generate confidence. We possess an attitude based on communication, clarity and honesty, being the basis for build lasting business relationships over time. We are characterized by for the practice of reasonable, just and proper.


Corporate Social Responsability Policy

Marktel conducts socially responsible policies and initiatives, based in management of business ethics. It signed collaboration agreements with different organizations and associations which promotes both scholarships and training practices such as corporate volunteering.

Marktel joined the Global Compact initiative of the United Nations in 2013 to contribute actively in the Spanish network as associated. Committed to compliance of 10 principles, main interest are of customers, employees, civil society and the environment.

Our services

Marktel develops full solutions for its clients in the field of outsourcing,
The conjunction of people, processes and tools, along with high adaptability and flexibility, make Marktel the right partner to carry out of their business processes in a multichannel environment.



Marktel owns service platforms in Madrid, Valencia and Elvas, with more than 2000 positions fully equipped and prepared for a multichannel service. We offer our technology, our experience and our professional teams committed to their goals, to achieve optimal results.

  • Salvatierra Seat5 Salvatierra Street, 28034 Madrid
    Tel: 91 102 92 00
    Fax:91 358 01 39
  • Manuel Tovar 35 Seat35 Manuel Tovar Street, 28034, Madrid
    Tel: 91 102 92 00
    Fax: 91 334 13 96
  • Manuel Tovar 25 Seat25 Manuel Tovar Street, 28034, Madrid
    Tel: 91 102 92 00
    Fax: 91 358 01 39
  • Edificio Géminis Seat39 Cortes Valencianas Avenue, 46015 Valencia
    Tel: 96 113 88 88
    Fax: 96 347 76 18
  • Gremis Seat8 Carrer dels Gremis, 46014, Valencia
    Vara de Quart Industrial Park
    Tel: 96 113 88 10
    Fax: 96 347 76 18
  • Tres Cruces Seat44 Tres Cruces Street, 46014 Valencia
    Tel: 96 113 88 88
    Fax: 96 347 76 18
  • Elvas Seat6-A Europa Avenue, 1º D, 7350 478 Elvas (Portugal)
    Tel: +351 268 628 330
    +34 91 200 01 16
    Fax: +351 268 628 330
    + 34 91 200 01 15

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