Specialists in Contact Center, BPO and Outsourcing
Marktel started its activity in the world of Contact Center in year 2000. Throughout our trajectory we have diversified the portfolio and evolved to BPO, with the aim of providing comprehensive services in the field of outsourcing.
Mission and values
We assume the responsibility to act with integrity through a honest behavior, worthy and ethic that generate confidence in our enterprise over the basis of a transparent management and the communication that we transmit to our stakeholders
We carry out our work with commitment and rigor, contributing our knowledge and experience in the services management. the Continuous training of the team helps maintain and improve our proffesionality levels
We have a proactive attitude toward the use of new technologies. We develop solutions and we boost new ideas oriented to efficiency and our client satisfaction. We adapt quickly to the changes, betting for the transformation to digital world and developing several innovation programs to support our clients in this road
Teamwork is to share knowledge, experience and effort, providing the best of each one and assuming responsibilities for achieving a common goal. It Means working with leadership and shared commitment, with methodology and flexibility within an environment that promotes mutual enrichment, where all opinions and ideas are respected and valued and where the work of each is everybody's job.
Quality understood as a culture assumed throughout the organization and concerning all its activities. Quality of services as synonym of excellence and leadership business. Quality is our best guarantee
Ability to adapt quickly and efficiently, promoting the changes towards the services improvement.
We pose challenges to improve our processes and provide more efficient services, we apply a management model oriented to measurement, analytics and continuous improvement to manage the service with the efficiency, effectiveness and productivity required. In short, we strive to understand our clients' businesses and help them overcome the goals, improving their expectations.
We act with transparency and integrity to generate confidence. We possess an attitude based on communication, clarity and honesty, being the basis for build lasting business relationships over time. We are characterized by for the practice of reasonable, just and proper.
Corporate Social Responsability Policy
Marktel develops full solutions for its clients in the field of outsourcing,
The conjunction of people, processes and tools, along with high adaptability and flexibility, make Marktel the right partner to carry out of their business processes in a multichannel environment.
Marktel owns service platforms in Madrid, Valencia and Elvas, with more than 2000 positions fully equipped and prepared for a multichannel service. We offer our technology, our experience and our professional teams committed to their goals, to achieve optimal results.
Fill the form bellow and we will contact you